Title VI of the Civil Rights Act of 1964 is a federal statute that provides that no person shall be discriminated against or denied benefits on the ground of race, color, or national origin, in programs and services that receive federal financial assistance. As such, to ensure that ATN customers are not discriminated against, we have adopted policies that promote equal access and quality service to all our customers. You can view our full policies by clicking any option on the bookshelf below.
Anaheim Transportation Network (ATN) follows Title VI complaint investigation procedures in compliance with U.S. Department of Transportation (“DOT” or “the Department”) Title VI regulations (49 CFR part 21).
Any person who believes they have been discriminated against on the basis of race, color, or national origin by Anaheim Transportation Network may file a Title VI complaint by completing and submitting ATN’s Title VI Complaint Form.
You can also file a complaint by clicking here.
The complaint must include the following information:
- The complainant’s contact information
- A statement of facts and circumstances surrounding the alleged discrimination, including the date, time and location of the incident, a description of the program, activity, or service on which the alleged discrimination occurred, and witness contact information (if applicable)
Title VI complaints may be filed in writing directly to ATN at:
Anaheim Transportation Network
Araceli Castaneda, Title VI Administrator
1354 South Anaheim Boulevard
Anaheim, CA 92805
A person may also file a complaint directly with the Federal Transit Administration, at the FTA Office of Civil Rights (1200 New Jersey Avenue SE, Washington, DC 20590), other federal and state agencies, or federal or state court. However, should a complaint be filed with ATN and an external entity simultaneously, the external complaint will supersede the ATN complaint and ATN complaint procedures will be suspended pending the external entity’s findings.
In cases where the complainant is unable or incapable of providing a written statement, but wishes the ATN or the FTA to investigate alleged discrimination, a verbal complaint may be made. The complainant will be interviewed by an appropriate official authorized to receive complaints. If necessary, the official will assist the complainant in converting verbal complaints into writing. Translation services will be provided to all complainants, as necessary. All complaints must, however, be signed by the complainants or his/her representative.
Within 10 business days of receiving the complaint, ATN’s Title VI Program Administrator will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.
ATN has 30 days to investigate the complaint. If more information is needed to resolve the case, ATN may contact the complainant. The complainant has 10 business days from the date of the letter to send requested information to the Title VI Administrator investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days, ATN can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.
Following the investigation, the Title VI Administrator will issue one of two letters to the complainant: 1) a closure letter or 2) a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. A LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, she/he has 30 days after the date of the ATN’s closure letter or the LOF to do so.
Anaheim Transportation Network does not discriminate against individuals with disabilities in the provision of transportation services and is committed to ensuring that no person, solely by reason of his or her disability, is excluded from participation in, is denied benefits of, or is subjected to discrimination under any ATN programs or activities.
ATN values and encourages feedback from customers regarding their experiences with ATN programs and services. We believe that customer input is essential in identifying areas for improvement, and we highly value commendations. To provide your valuable feedback in the form of a comment, compliment, or complaint, please click here
Anaheim Transportation Network (ATN) is committed to providing safe, reliable, courteous, accessible and user-friendly services to its customers. To ensure equality and fairness, ATN is committed to making reasonable modifications to its policies, practices and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities.
Requests for reasonable modifications/accommodation can be made in writing or online by clicking here.
Requests should be mailed to:Anaheim Transportation Network
c/o Federal Compliance Officer
1354 South Anaheim BlvdAnaheim, CA 92805Customers requesting a reasonable modification via the Reasonable Modification Accommodation Request Form will receive a determination regarding the request as soon as reasonably possible.