Customer Service

We’re here to help

Reporting Criminal Activity: To report a crime or suspicious activity on any of ATN’s family of services (ART, EVE, or FRAN), call 911 or Anaheim Police Department at (714) 765-1900. You can file an online police report with the Anaheim Police Department Reporting System. 

Customer Service Rider Survey: We also value your feedback and would appreciate it if you could take a moment to complete our customer service rider survey. Your input will help us enhance the quality of our services and better meet your needs.

Customer Service Rider Survey

Lost and Found Form: If you are looking for our Lost and Found Form, you can find it here.

Refunds: All sales are final. No refunds, returns, or cancellations after purchase. ATN will not replace lost or stolen fare media.

For all other issues, please use the form below to contact us, report a problem, request assistance, offer suggestions for improvement, share comments with our staff, or inquire about any other matter.  Your report will go directly to the department that can assist you. Alternatively, you can reach out via chat or email.

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