Reasonable Modification

Anaheim Transportation Network (ATN) is committed to providing safe, reliable, courteous, accessible and user-friendly services to its customers. To ensure equality and fairness, ATN is committed to making reasonable modifications to its policies, practices and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities. Requests for modifications can be made by calling 1-888-364-2787 or emailing info@atnetwork.org.

The Anaheim Transportation Network ADA Complementary Paratransit Plan is available for view, print, and digital download below.

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ADA Compliance

Anaheim Transportation Network does not discriminate against individuals with disabilities in the provision of transportation services and is committed to ensuring that no person, solely by reason of his or her disability, is excluded from participation in, is denied benefits of, or is subjected to discrimination under any ATN programs or activities.


ADA-Related Complaints

Any person who wishes to file a complaint regarding any action by ATN believed to be prohibited by the Americans with Disabilities Act (ADA) regulations found at 49 CFR Parts 27, 37, 38, and 39, may file a complaint with ATN.

ADA or accessibility complaints may be submitted using the following methods:

In person or by US mail:

Anaheim Transportation Network
c/o Customer Complaint Representative
1354 S. Anaheim Blvd.
Anaheim, CA 92805

By phone:  1-888-364-2787 or TTY 711

By email:  info@atnetwork.org

Online:  Customer Comment Form

By fax:  Send to 714-563-5289

Anaheim Transportation Network will log and investigate all complaints and provide a response to the customer no later than 15 business days from the date the complaint was received. ATN’s ADA Complaint Process can be found here.
 


Related Links:

Orange County Transit Authority (OCTA)

 

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