Rider Guide -OLD

EXTRA INFORMATION:

Federal regulations require all children be removed from strollers, and strollers MUST be folded prior to riding. There are NO exceptions to this rule

If your pet is traveling with you, it has to be properly kenneled. Service animals are allowed on board all ATN services.

All ATN services accommodate seniors and individual with disabilities. Additional accommodations for individuals with disabilities may be available through Complementary Paratransit Access service provided by OCTA at 877-628-2232.

ATN associates strive to provide a safe and courteous environment. Please assist them by following these simple rules below:

• Shirts and shoes must be worn at all times
• Children under the age of 12 must be accompanied by an adult
• While in transit, keep your hands, arms, legs and feet inside the vehicle
• Refrain from smoking, eating or drinking while on board
• Wagons, roller blades, or other rolling shoes and/or devices are not permitted
• Don’t leave bags unattended and don’t accept packages from strangers
• Please report any suspicious behavior to the driver immediately
• All ATN vehicles and services are ADA accessible and accommodate individuals with disabilities and mobility challenges

ATN Customer Service Call Center

TOLL FREE CALL CENTER 1-888-364-ARTS (2787)

For hearing impaired call: 1-888-364-2787 or TTY 711

To plan your ride, select from these easy choices to download our A-Way WeGo app & buy your passes:

• Scan the QR code here: (Add correct code)

• Staying in the Resort area? Look for a QR code on the hotel’s website when booking your room. You can also ask a hotel representative for the QR code when you arrive.

• Visit the ART Information Center at ARTIC (Anaheim Regional Transportation Intermodal) Hub connecting to us & Rail.

(please make ARTIC link live

Identify your bus route to the Disneyland® parks via the app or this website (add in link to routes or schedule your on-demand ride to all the places we go. Visit our Points of Interest on the app, plan your trip and hop on!ART provides service 7 days a week. Service typically begins 90 minutes before Disneyland® opens and continues until 30 minutes after close. For daily schedules and route times, click on your preferred route under “Routes and Schedules” in the menu bar.

Safety & Security

ART Safety Information

We work hard to offer a comfortable, safe, and enjoyable environment for everyone. Please be respectful of others. Do not use profanity or engage in any unsafe, illegal, or offensive behavior. Please abide by the following safety warnings and notices:

• Proper attire, including shoes and shirt, must be worn at all times
• For your safety, please keep your hands, arms, feet and legs inside the vehicle at all times while in transit
• For the comfort of those around you, please refrain from eating, drinking, or smoking on all vehicles

Anaheim Transportation Network (ATN) performs a vital public service. Our goal is to ensure that transportation services are delivered safely, effectively, and efficiently i a manner that safeguards the public and protects our employees from risks posed by inappropriate passenger conduct. ART is a fare-based system. Please see our Fares and Passes page for more…read more »

General Safety Information

The Anaheim Police Department is in place to provide security and to protect our residents, business community, and visitors. We recommend taking the following steps to assist us in ensuring your safety:

•  Be aware of your surroundings.

•  Be aware of conspicuous or unusual behavior.

•  Do not accept packages from strangers.

•  Do not leave baggage or other personal items unattended.

•  Be suspicious of any stranger who approaches you asking for a donation, to exchange currency, or to watch their bag. If you suspect that something is wrong, walk away.

•  Passengers who see any unusual or unsafe activity on board ART buses should contact the driver immediately. ART drivers are equipped to handle emergency situations. Additionally, drivers can communicate directly with the Dispatch and Operations Center to get assistance from law enforcement officials and emergency response teams in case of an emergency.

In case of Emergency, Dial 911

To contact the Anaheim Police Department please call 714-765-1900.
Lost and found inquiries please call 888-364-ARTS. Lost property must be claimed within 30 days.

Pets and Service Animals

Federal Regulations require public transit providers to permit service animals to accompany individuals with disabilities in vehicles and facilities. ART requires that all service animals remain in the passenger’s control in order to not pose a danger to other passengers.

A service animal is defined as any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items. The crime deterrent effects of an animal’s presence and the provision of emotional support, well-being, comfort, or companionship do not constitute work or tasks for the purposes of definition as a service animal.

Even though regulations do not require public transit providers to transport pets or comfort animals, in an effort to provide convenience to our passengers, ART permits passengers to ride with their pets or comfort animals; however, all non-service animals transported on ART buses are required to be kenneled.

Even if a determination was made that an animal is a service animal, ART personnel reserve the right to remove an animal from a transit vehicle if the passenger does not maintain adequate control over the animal or if the animal poses a direct threat to other passengers.

Strollers

All strollers on a bus must be folded and stored so as not to obstruct access to exits.

Passengers are not allowed to leave any items in a doorway or aisle. All aisles must be clear from a potential trip hazard to allow the driver to move freely and easily, allow riders to exit by any window or door in an emergency, and protect riders from injury if items should fall or shift while in transport.

ARCTIC

ART is now conveniently located within the Anaheim Regional Transportation Intermodal Center (ARTIC) at the information desk to the right when you enter the building. ARTIC is the inside track to Orange County and connects you to other services such as OCTA, Greyhound, Megabus, Amtrak, and Metrolink. Access ARTIC on our ARTIC Sports Complex Line and take advantage of many destinations outside of Anaheim.

Tickets:

Purchase ART tickets through A-Way WeGo app. Cash transactions can be completed at the service window desk.

ART Information Desk Hours of Operation:

7:30 AM – 4:00 PM Monday – Sunday

Bus Pick Up/Drop Off Locations:

Address: 2626 E. Katella Avenue Suite 200, Anaheim CA 92806

All of our buses pick up and drop off at bus bays 12 and 13, located on the right side of the building as you exit.

Other Trip Information:

Check out detailed information on how to travel to Disneyland from Los Angeles and South Orange county using ART and ARTIC:

• Get to Disneyland from Los Angeles
• Get to Disneyland from South Orange County

This partnership also allows access to the Southern California Beaches. Find the weekend service schedule here.