What is Title VI?
Title VI of the Civil Rights Act of 1964 is a federal statute that provides that no person shall be discriminated against or denied benefits on the ground of race, color, or national origin, in programs and services that receive federal financial assistance. As such, to ensure that ATN customers are not discriminated against, we have adopted policies that promote equal access and quality service to all our customers.
ATN 2021 Title VI Plan [PDF]
Title VI Brochure [PDF]
How Do I File a Title VI Complaint?
Anaheim Transportation Network (ATN) follows Title VI complaint investigation procedures in compliance with U.S. Department of Transportation (“DOT” or “the Department”) Title VI regulations (49 CFR part 21).
Any person who believes they have been discriminated against on the basis of race, color, or national origin by Anaheim Transportation Network may file a Title VI complaint by completing and submitting ATN’s Title VI Complaint Form. ATN investigates complaints received no more than 180 days after the alleged incident. ATN will only process complaints that are complete. Should you need assistance in another language, please contact us.
In cases where the complainant is unable or incapable of providing a written statement, but wishes the ATN or the FTA to investigate alleged discrimination, a verbal complaint may be made. The complainant will be interviewed by an appropriate official authorized to receive complaints. If necessary, the official will assist the complainant in converting verbal complaints into writing. Translation services will be provided to all complainants, as necessary. All complaints must, however, be signed by the complainants or his/her representative.
The complaint must include the following information:
- The complainant’s contact information
- A statement of facts and circumstances surrounding the alleged discrimination, including the date, time and location of the incident, a description of the program, activity, or service on which the alleged discrimination occurred, and witness contact information (if applicable)
Title VI complaints may be filed in writing directly to ATN at:
Anaheim Transportation Network
Araceli Castaneda, Title VI Administrator
1354 South Anaheim Boulevard
Anaheim, CA 92805
A person may also file a complaint directly with the Federal Transit Administration, at the FTA Office of Civil Rights (1200 New Jersey Avenue SE, Washington, DC 20590), other federal and state agencies, or federal or state court. However, should a complaint be filed with ATN and an external entity simultaneously, the external complaint will supersede the ATN complaint and ATN complaint procedures will be suspended pending the external entity’s findings.
Title VI Complaint Procedure
Within 10 business days of receiving the complaint, ATN’s Title VI Program Administrator will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.
ATN has 30 days to investigate the complaint. If more information is needed to resolve the case, ATN may contact the complainant. The complainant has 10 business days from the date of the letter to send requested information to the Title VI Administrator investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days, ATN can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.
Following the investigation, the Title VI Administrator will issue one of two letters to the complainant: 1) a closure letter or 2) a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. A LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, she/he has 30 days after the date of the ATN’s closure letter or the LOF to do so.
If you need assistance in another language, please call 888-364-2787.