June 15, 2020

At Anaheim Transportation Network (ATN), our top priority is the health and safety of our guests and team members. We are following guidance from federal, state, and local health authorities as well as committing to the GBAC STAR™ program. We ask that everyone that boards our buses please follow state mandates currently in effect and the California Responsible Travel Code “RESPECT”.

Your health and wellbeing are important to us. We will continue to monitor the situation as it evolves and respond proactively, so you can continue to have safe and reliable service. 

R oam Responsibly. I will explore California thoughtfully and responsibly, maintaining the utmost respect for everyone and everything I encounter

E ducate Myself. I will do my research before traveling, familiarizing myself with local regulations and community concerns

S afety First. I will follow public health directives from government officials, including physical distancing measures

P reserve California. I will protect and nurture the Golden State’s cultural icons

E mbrace Community. I will support local businesses and do my part to ensure the long-term prosperity of the places I visit.

C elebrate Culture. I will immerse myself in California’s diverse local cultures and embrace the traditions and practices I encounter.

T each Others. I will lead by example and share these practices with fellow travelers, acknowledging that we all share the responsibility to protect California.

How have Anaheim Resort Transportation (ART) mobility services including ART bus and FRAN microtransit service changed?

ART is currently operating on a limited basis on Temporary Service Routes during reduced hours, seven days per week.  As the greater Anaheim Resort area begins to reopen beginning in mid-July, updates including ART bus and FRAN microtransit services will be posted to RideART.org and across @RideARTbus and @FRANtasticRide social media channels as they are finalized.

FRAN (Free Rides Around the Neighborhood) continues to be free. Use the CtrCity Anaheim app to hail FRAN or call (714) 563-5287 to request a pickup/dropoff within the service area. 

As a community-relief effort, FRAN is also by providing complimentary food delivery services which connect local vendors and patrons in the existing CtrCity service area.  Click here to learn more about Food Run Around the Neighborhood. 

What are best practices for riding ART or FRAN?

  • Please do not travel if you are feeling sick
  • Purchase passes before boarding – A valid ART pass is still required to ride. You will be asked to show your bus pass upon request to the operator.  We recommend purchasing a touchless/digital pass on the RideART app, available for Apple and Android mobile devices. High-touch fare collection practices are being phased out aboard ART buses including removal of fareboxes.  Low-touch digital ticket validators are in the process of being installed for your safety and convenience. 
  • Board safely – Boarding from the front and rear doors is allowed for all passengers, including passengers with disabilities. 
  • Sanitize your hands – We highly recommend using antibacterial solution before taking a seat or touching any stanchion poles.  Touchless antibacterial stations are available aboard every ART vehicle.  
  • Wear a face mask or covering  Use of a facial covering over both your nose and mouth is required while riding, boarding, disembarking, and waiting for ART or FRAN. 
  • Maintain social distance – ART serves a wide variety of groups including families.  We ask that ART guests keep social distance while waiting to board, while disembarking and skip row(s) or seat(s) between themselves and other parties while they ride. 

How is ATN keeping ART & FRAN guests and operators safe?

ATN is taking every measure to safeguard the health of our guests by enhancing the cleaning of vehicles in operation, applying anti-viral disinfectant to every vehicle daily, using germicidal UV-C lights weekly and taking extra time to clean surfaces that are touched most frequently. 

  • Disinfectants Approved by the EPA – to wipe down exposed areas such as high-touch surfaces including but not limited to stanchion poles, grab rails, windows, door rails, door handles, pull cords, seats, fare box, and driver command center equipment 
  • Ultraviolet Germicidal Lamps – to use inside of vacated vehicles that have been in service with all windows and doors shut, activated by remote control, and run for 15 minutes per unit at our vehicle maintenance facility 
  • Electrostatic Sprayers – to spray EPA approved disinfectant on all surfaces within our in-service vehicles from two feet away and left to dry for a minimum of 7 minutes after completion 

The following updates have been made to the driver requirements needed in order to be cleared for duty: 

  • Vehicle operators are not permitted to enter our facility or any in-service fleet until all sanitation processes have been completed 
  • PPE (Personal Protective Equipment) including a designated facial covering worn in accordance with manufacturer specifications must be worn at all times inside of our vehicles 
  • All are subjected to a health screening process to confirm lack of symptoms within the past 14 days 

Who should I ask if I have questions related to COVID-19 ART safety?

Please contact us with any comments, questions, or concerns. We are always happy to hear from our past, present, and future guests. 
Customer Service is available at (888) 364-2787 or (714) 563-5287, or via email ARTinfo@atnetwork.org.  In-person customer service is available at ARTIC (Anaheim Regional Transportation Center) located at 2626 East Katella Avenue, every day from 8:00 AM to 4:30 PM.