June 15, 2020

At Anaheim Transportation Network (ATN), our top priority is the health and safety of our guests and team members. We are following guidance from federal, state, and local health authorities, and have become the first transit provider in the U.S. to receive GBAC STAR™ Accreditation. We ask that everyone that boards our buses please follow state mandates currently in effect and the California Responsible Travel Code “RESPECT”.

Your health and wellbeing are important to us. We will continue to monitor the situation as it evolves and respond proactively, so you can continue to have safe and reliable service. 

R oam Responsibly. I will explore California thoughtfully and responsibly, maintaining the utmost respect for everyone and everything I encounter

E ducate Myself. I will do my research before traveling, familiarizing myself with local regulations and community concerns

S afety First. I will follow public health directives from government officials, including physical distancing measures

P reserve California. I will protect and nurture the Golden State’s cultural icons

E mbrace Community. I will support local businesses and do my part to ensure the long-term prosperity of the places I visit.

C elebrate Culture. I will immerse myself in California’s diverse local cultures and embrace the traditions and practices I encounter.

T each Others. I will lead by example and share these practices with fellow travelers, acknowledging that we all share the responsibility to protect California.


What are best practices for riding ART or FRAN?

  • Please do not travel if you are feeling sick
  • Purchase passes before boarding – A valid ART pass is still required to ride. You will be asked to show your bus pass upon request to the operator.  We recommend purchasing a touchless/digital pass on the A-Way WeGo app, available for Apple and Android mobile devices. High-touch fare collection practices are being phased out aboard ART buses including removal of fareboxes.  Low-touch digital ticket validators have been installed for your safety and convenience. 
  • Sanitize your hands – We highly recommend using antibacterial solution before taking a seat or touching any stanchion poles.  Touchless antibacterial stations are available aboard every ART vehicle.  

Who should I ask if I have questions related to COVID-19 ART safety?

Please contact us with any comments, questions, or concerns. We are always happy to hear from our past, present, and future guests. 
 
Customer Service is available at (888) 364-2787 or (714) 563-5287, or via email ARTinfo@atnetwork.org.  In-person customer service is available at ARTIC (Anaheim Regional Transportation Center) located at 2626 East Katella Avenue, every day from 8:00 AM to 4:30 PM.