ART Safety Information
We work hard to offer a comfortable, safe, and enjoyable environment for everyone. Please be respectful of others. Do not use profanity or engage in any unsafe, illegal, or offensive behavior. Please abide by the following safety warnings and notices:
• Proper attire, including shoes and shirt, must be worn at all times.
• For your safety, please keep your hands, arms, feet and legs inside the vehicle at all times while in transit.
• For the comfort of those around you, please refrain from eating, drinking, or smoking on all buses.
General Safety Information
The Anaheim Police Department is in place to provide security and to protect our residents, business community, and visitors. We recommend taking the following steps to assist us in ensuring your safety:
• Be aware of your surroundings.
• Be aware of conspicuous or unusual behavior.
• Do not accept packages from strangers.
• Do not leave baggage or other personal items unattended.
• Be suspicious of any stranger who approaches you asking for a donation, to exchange currency, or to watch their bag. If you suspect that something is wrong, walk away.
• Passengers who see any unusual or unsafe activity on board ART buses should contact the driver immediately. ART drivers are equipped to handle emergency situations. Additionally, drivers can communicate directly with the Dispatch and Operations Center to get assistance from law enforcement officials and emergency response teams in case of an emergency.
In case of Emergency, Dial 911
To contact the Anaheim Police Department please call 714-765-1900.
Lost and found inquiries please call 888-364-ARTS. Lost property must be claimed within 30 days.
Pets and Service Animals
Federal Regulations require public transit providers to permit service animals to accompany individuals with disabilities in vehicles and facilities. ART requires that all service animals remain in the passenger’s control in order to not pose a danger to other passengers.
A service animal is defined as any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items. The crime deterrent effects of an animal’s presence and the provision of emotional support, well-being, comfort, or companionship do not constitute work or tasks for the purposes of definition as a service animal.
Even though regulations do not require public transit providers to transport pets or comfort animals, in an effort to provide convenience to our passengers, ART permits passengers to ride with their pets or comfort animals; however, all non-service animals transported on ART buses are required to be kenneled.
Even if a determination was made that an animal is a service animal, ART personnel reserve the right to remove an animal from a transit vehicle if the passenger does not maintain adequate control over the animal or if the animal poses a direct threat to other passengers.
All strollers on a bus must be folded and stored so as not to obstruct access to exits.
Passengers are not allowed to leave any items in a doorway or aisle. All aisles must be clear from a potential trip hazard to allow the driver to move freely and easily, allow riders to exit by any window or door in an emergency, and protect riders from injury if items should fall or shift while in transport.