Notification of Title VI Protection
Protecting Your Rights: What is Title VI?
Title VI of the Civil Rights Act of 1964 is a federal statute that provides that no person shall be discriminated against or denied benefits on the ground of race, color, or national origin, in programs and services that receive federal financial assistance. As such, to ensure that ATN customers are not discriminated against, we have adopted policies that promote equal access and quality service to all our customers.
Title VI Brochure (English) [PDF]
Title VI Brochure (Español) [PDF]
Title VI Brochure (Vietnamese) [PDF]
How Do I File a Title VI Civil Rights Discrimination Complaint
It is the policy of the ATN to employ its best efforts to ensure that all programs, service, activities, and benefits are implemented without discrimination. A complaint must be filed within 180 days after the date of the alleged discrimination, unless the time for filing is extended by the Secretary of Transportation. ATN encourages complaints to be filed with the ATN for resolution. However, in those cases where the complainant is dissatisfied with the resolution by the ATN, the same complaint may be submitted to the FTA or Secretary of Transportation for investigation. Unless otherwise permitted, the final determination of all Title VI complaints affecting programs administered by the FTA will be made by the Office of the secretary, DOT. ATN follows complaint investigation and format procedures which are in keeping with Title VI requirements.
If you believe you have been discriminated against, you may file a signed, written complaint within one hundred and eighty (180) days of the date of the alleged discrimination. The complaint should include the following information:
Your name, address and how to contact you (e.g. telephone number, e-mail address, etc.)
How, when, where and why you believe you were discriminated against. Include the location, names and contact information of any witnesses.
The complaint may be filed in writing to ATN directly at:
Director of Operations
Anaheim Transportation Network
1354 South Anaheim Boulevard
Anaheim, CA 92805
ATN Title VI Plan [PDF]
Complaint Assistance: An ATN Customer Relations representative will assist with writing a complaint if the complainant is unable to do so.
Complainants may also file a Title VI complaint with an external entity such as the FTA, other federal and state agencies, or federal or state court. However, should a complaint be filed with ATN and an external entity simultaneously, the external complaint will supersede the ATN complaint and ATN complaint procedures will be suspended pending the external entity’s findings.